Customer Contact Week, the world's #1 customer contact event series, is making it's debut in San Antonio, January 30 - February 1, 2023. Join us for cutting-edge content from top executives and business leaders in the customer contact and CX industry. In 1999, Call Center Week was created to provide call center managers an opportunity to discuss best practices for customer service centers. More than two decades later, Customer Contact Week is...

Tyra Banks will be kicking off Customer Contact Week!The Supermodel turned Super Businesswoman created and executive produces America’s Next Top Model. Tyra is consistently ranked by Time Magazine as one of the world’s most influential people, and serves as CEO of her own multimillion-dollar entertainment company Bankable Productions. INDUSTRY-SPECIFIC THINK TANKS Think Tanks are scenario-based, interactive peer-to-peer discussions...

As the cyber battlefield escalates and systems are flooded with information, the ability to mine, process, and analyze the data in a speedy manner and deliver reliable and actionable intelligence becomes a key player to insure advantage against adversaries. Throughout the years, IDGA’s Intelligence Analytics Summit has brought together top leaders from across U.S. Intelligence agencies and from government and military branches to provide...

Keeping Interoperability at the Core We are living during times of growing advancements in drones, automation and IoT that couple with an advanced evolving threat landscape to create great uncertainty and need for diligence. This year’s Critical National Infrastructure Summit from September 15th -17th will provide the updates and necessary dialogue to help drive security initiatives and maintain preparedness and resiliency. When we disc...

The 2020 Vision: Enhancing Security in the Government and Law Enforcement with Innovative Biometric Data and Technology. Biometric technology has altered and transformed security in the United States and beyond. The fiscal year 2020 Budget request of $269.6M for the Office of Biometric and Identity Management clearly identifies a continuous advancement in mobile biometrics, automation, contactless passage, verification, multimodal and analysis...

A company may encounter physical or virtual threats at any point in time, but in today’s environment, they do not have to only worry about outside threats, but those originating from inside the organization as well. Malicious insiders, negligent insiders, and infiltrators are three types of emerging threats that could drastically harm your organization from the inside out.According to Verizon’s 2019 Insider Threats report, 56% perc...

The 12th Chief Information Security Officer (CISO) Exchange is a flagship event bringing together the most innovative and insightful technology leaders across industries for in-depth discussions and exchanges of experience and ideas to address the emerging landscape of digital business in a digital economy. Cyber crime can be perpetrated from anywhere in the world that permits a link between cyber space and physical computing devices and netwo...

We have released our full event guide for the 5th Annual Government IT Modernization Event, taking place this July 29-31 in Washington, D.C. Be amongst federal and state executives and learn how they are capitalizing on their renewed momentum to boost the efficiency, performance, and security of their agencies’ IT systems. All active government professionals attend at no cost. Our confirmed speakers include: Frank Konieczny, Chief Techno...

A more connected defense and intelligence world means that warfighters receive more information faster and more accurately than ever. However this increased connectivity also means that there are more opportunities for cyber attacks, data leaks and other IT security breaches. This is the issue at the crux of modern cybersecurity issues: Developments in technology also mean new tools and strategies to protect our critical networks. The goal of...

Join us at The Hilton Alexandria Mark Hotel from May 29 - 30, 2019. Enjoy a jam-packed 2 days of sessions from government official leaders in the IA industry from: Bill Pratt: Director of Strategic Technology Management at Department of Homeland Security Guy Cavallo: Deputy CIO, Office of the Chief Information Officer U.S. Small Business Administration Stoney Trent: Chief Operations Officer, Joint Artificial Intelligence Center at Department o...